Frequently asked questions
How long will it take to receive my order?
Here are our estimated delivery times:
- Handling time: 1-2 business days
- Transit time: 5-7 business days
- Estimated delivery time: 6-9 business days
For more details, please refer to our Shipping Policy.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States. For more information, please check our Shipping Policy.
Where is Soma Space located?
Soma Space is a United Kingdom based health fashion brand. We proudly offer a curated selection of high-quality apparel and accessories, with shipping available exclusively within the United Kingdom
What payment methods do you accept?
We accept the following payment methods:
MasterCard
Visa
What if I receive a defective product?
If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy.
Can I cancel my order after it’s placed?
Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.
When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.
Do you offer any warranties or guarantees on your products?
Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy.
How can I contact customer support?
You can reach our customer support team through the Contact Us page or by emailing us at info@somaaspace.com.
Do you ship internationally?
No, we currently ship exclusively within the United Kingdom.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do you have a physical store location I can visit?
We are an online-only store, which allows us to offer the best prices and a wide selection of products.
How can I track my order?
You can track your order through the Track Order page on our website.